We offer standard shipping only. Shipping costs and delivery times vary based on your location and the items purchased.

We offer shipping to the United States, Canada, United Kingdom, and Australia. Shipping fees will be calculated at checkout.

Delivered but Not Received Orders

Once an order is marked as delivered by the shipping carrier, Indie Identity is not automatically liable for loss or theft. If you believe your package is missing, please contact us within 48 hours of the delivery scan so we may initiate a carrier investigation on your behalf.

Carrier investigations may take 10–14 business days to complete. During this time, we ask that customers refrain from initiating chargebacks or payment disputes. International shipments are subject to customs clearance, local courier handling, and extended investigation timelines.

Please note: If a chargeback or payment dispute is initiated before the carrier investigation is completed, the case will be closed internally, and we will be unable to continue the investigation, issue a refund, or send a replacement, as the matter must then be resolved directly through the customer’s financial institution.

For confirmed lost packages, resolution will be determined based on carrier findings, shipping insurance status, and order value.